Terms and Conditions for Yo-WiFi
Effective Date: 1st November, 2024
Welcome to Yo-WiFi. These Terms and Conditions (“Terms”) govern your use of our website, products, and services. By accessing or using our platform, you agree to comply with and be bound by these Terms.
1. Definitions
- “Yo-WiFi” refers to our company, its website, and associated platforms.
- “User” or “You” refers to anyone accessing or using our services.
- “Services” include the sale of data bundles, MiFi devices, routers, laptops, and other related products.
2. Eligibility
To use our services, you must:
- Be at least 18 years old or have parental consent if under 18.
- Provide accurate and complete information during registration and transactions.
- Agree to these Terms in full.
3. Orders and Payments
Placing Orders
- Orders are placed through our website or partner marketplaces.
- Confirmation of an order signifies acceptance of the transaction.
Payment
- Payments must be made through approved methods (e.g., mobile money, Visa, Mastercard).
- Orders will only be processed after full payment confirmation.
Pricing
- All prices are listed in Zambian Kwacha (ZMW) and include applicable taxes.
- Yo-WiFi reserves the right to adjust prices without prior notice.
4. Delivery and Shipping
- Products will be delivered to the address provided during checkout.
- Delivery times are estimates and may vary based on location and product availability.
- Yo-WiFi is not liable for delays caused by third-party couriers.
5. Returns, Refunds, and Cancellations
Refer to our Refund and Cancellation Policy for detailed terms regarding returns, refunds, and cancellations.
6. Use of Products and Services
- Products and services purchased through Yo-WiFi are for personal or business use only.
- Resale of products without prior written approval from Yo-WiFi is prohibited.
- Users agree to use the services lawfully and refrain from activities that could harm Yo-WiFi or other users.
7. Intellectual Property
All content on the Yo-WiFi platform, including text, graphics, logos, and software, is owned by Yo-WiFi or its licensors. You may not:
- Reproduce, distribute, or modify any content without prior permission.
- Use our trademarks or branding without authorization.
8. Limitation of Liability
- Yo-WiFi is not responsible for damages arising from the use or inability to use our services, including loss of data, revenue, or other intangible losses.
- In no event shall our liability exceed the total amount paid for the disputed transaction.
9. User Accounts
- Users are responsible for maintaining the confidentiality of their account credentials.
- Yo-WiFi reserves the right to suspend or terminate accounts for violations of these Terms.
10. Third-Party Services
Yo-WiFi may integrate or link to third-party services (e.g., payment gateways). We are not responsible for their practices or content. Use of such services is subject to their respective terms.
11. Changes to These Terms
Yo-WiFi reserves the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Continued use of our services constitutes acceptance of the updated Terms.
12. Governing Law
These Terms are governed by and construed in accordance with the laws of Zambia. Any disputes will be resolved under Zambian jurisdiction.
13. Contact Information
If you have questions about these Terms, please contact us at:
- Phone: 188
- Email: support@yo-wifi.co.zm